Frequently Asked Questions

Processes

What are the estimated lead times for each service (plating, powder coating, die casting)?

Estimated lead times range from 2 to 6 weeks, depending on the required process, part complexity, and production volume.

Do you offer quality testing or certifications for delivered parts?

Yes, we offer a wide range of quality testing, including environmental and functional tests, in accordance with customer requirements and applicable specifications.

Can you process small quantities or prototype lots?

Yes, we have the capability to process prototype lots and low-volume production runs, ideal for design validation and early-stage testing.

What corrosion protection solutions do you offer for extreme environments?

We offer multiple corrosion protection systems, including copper, nickel, and/or chrome plating, as well as additional processes such as passivation and anodizing, designed to enhance substrate performance in demanding environments.

Do you offer additional services such as assembly, custom packaging, or logistics?

Yes, we provide assembly services and custom packaging solutions, tailored to customer and product requirements.

Can coating thickness be verified after processing and how is it measured?

Yes, we use X-ray measurement equipment to verify plating thickness, as well as specialized instruments to measure powder coating thickness.

Quotations

How is the cost of a job calculated?

Pricing is determined based on factors such as part weight, type of finish, production volume, surface preparation requirements, and technical specifications.

Do you offer volume discounts or long-term contracts?

Yes, we offer volume-based pricing and long-term commercial agreements, subject to evaluation.

What is the procedure to request a formal quotation?

You may submit a request through the form on our website or by emailing info@platinadorabaja.com. Our sales team will respond within 24 hours or less.

Warranty

What type of warranty do you offer on coatings or finishes?

Warranty coverage is provided based on the customer’s required specifications and the parameters defined in the work order.

What happens if a part does not meet specifications after processing?

A non-conforming material order is issued, and we work with the customer on material replacement or issuance of a credit note, as applicable.

Compliance

What quality and environmental certifications does the company hold?

We are certified to ISO 9001:2015 and ISO 14001:2015 standards.

Logistics

Do you offer pickup and delivery services?

Yes, we offer pickup and delivery services throughout Mexico and the United States.

What are your receiving and operating hours?

Our receiving and operating hours are 7:00 a.m. to 5:00 p.m.

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